All Rebel73 pieces are offered on a preorder basis.

All preorder purchases are FINAL SALE. Once an order is placed, it cannot be canceled, returned, or exchanged.

Each product page will clearly identify the item as a preorder and provide the estimated production and/or shipping timeframe available at the time of purchase. Please review these details carefully before completing your order.

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and make it right in accordance with our Warranty & Quality Promise.

In-stock orders typically leave our fulfillment location within 10 business days - if longer, a Rebel73 representative will reach out to you directly. Launches, holidays, promotions, and high-volume periods may require additional processing time.

Once your order ships, we’ll send tracking information to the email used at checkout. Tracking can take 24–48 hours to update after a label is created.

We currently ship to the United States and Canada only. For orders shipped to Canada, customers are responsible for any applicable duties, taxes, customs charges, or import fees.

If your tracking shows that your package was delivered but you have not received it, please first check with the carrier, your building staff or mailroom, household members, and neighbors. If you are still unable to locate your package, contact Customer Care with your order number and tracking information so we can help review the available shipping details. Please note that Rebel73 cannot guarantee a replacement or refund for packages confirmed as delivered by the carrier.

Because our pieces are made to order, we are unable to accept returns at this time. Any exceptions or items subject to different return conditions will be clearly identified before purchase. Please refer to our Returns & Exchanges policy for additional information.

Because our pieces are made to order, we are unable to offer exchanges at this time. If an exception applies, it will be subject to product availability. Limited and small-run styles may not be available for an exact replacement.

Materials vary by style. Each product page identifies the primary metal, finish, stones, and distinctive details used in that piece. See Product Details for the exact composition.

It depends on the piece. Rebel73 uses a variety of materials, which may include natural gemstones, pearls, cubic zirconia, enamel, beads, and other decorative elements. Please refer to the individual product page for the specific materials used in each style.

How a piece wears over time depends on its materials, finish, care, and how often it is worn. Plated finishes may naturally soften or wear over time, and exposure to water, sweat, perfume, lotion, chlorine, saltwater, chemicals, and friction can accelerate wear. Please refer to the care guidance for your specific piece.

Unless the product page specifically states otherwise, we recommend removing your jewelry before showering, swimming, exercising, sleeping, or applying products such as perfume, lotion, sunscreen, or household chemicals.

Natural and hand-finished materials may vary in color, tone, shape, pattern, inclusions, and surface texture. These natural variations make each piece unique and are not considered defects.

Rebel73 stands behind the quality of our pieces. Manufacturing issues are handled separately from normal wear, accidental damage, misuse, plating wear, or damage resulting from improper care. Please refer to our Warranty & Quality Promise for additional information.

Please contact Customer Care as soon as possible with your order number, clear photos of the item and packaging, and a brief description of the issue. We’ll review the information and guide you through the next steps.

Repair and replating services are not currently available. If you have an issue with your Rebel73 piece, please contact Customer Care so we can review your specific item and advise on available options.

Our Necklace Chain Length Guide is designed to help you find the right fit and create a layered look that feels personal to you. Use the guide to compare chain lengths, understand where each style typically sits, and find combinations that layer beautifully together.

Keep in mind that placement may vary slightly depending on your neckline, body proportions, and the individual piece.

Yes, you can have your order shipped directly to the recipient. Gift packaging, personalized gift messages, and gift receipts are not currently available unless otherwise stated at checkout.

You can reach our Customer Care team through our Contact page or by emailing hello@rebel73.com. If you’re contacting us about an existing order, please include your order number so we can assist you more quickly.